Track Your Order

Enter the order number from your Rainbow Restaurant Equipment Supplies confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at Rainbow Restaurant Equipment Supplies. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email service@restaurantpro.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

We aim to dispatch within one business day of the order. Carrier transit is typically 3 to 7 business days. Holiday periods can add to both.

If tracking has not updated

If five business days pass with no tracking update, contact us and we will handle the carrier claim ourselves.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email Rainbow Restaurant Equipment Supplies sent when the order was placed. If that email cannot be found, search your inbox for service@restaurantpro.shop, including the spam folder. Failing that, call +1 212-966-2895 during opening hours (Mon-Sat: 9:00 AM-5:00 PM | Sun: 10:00 AM-4:00 PM) with the name and postcode on the order and we will look it up.