Cancellation Policy
Cancellations are accepted right up to dispatch. The timing, the process and the fallback position are all described here.
Payment is taken and the order joins the picking queue at Rainbow Restaurant Equipment Supplies. From that moment until packing begins, cancelling is straightforward.
Notify us at service@restaurantpro.shop or on +1 212-966-2895, quoting your order number. If the order has not been packed, we cancel it and refund everything in 5 to 10 business days.
We are unable to recall a parcel after dispatch. It becomes a return at that point; refuse delivery or send it back and we refund once received.
Orders we cancel
We do sometimes cancel an order: the item is not in stock after all, the price was wrong, or delivery to that address is not possible. You are told why and refunded fully.
Changing an order instead of cancelling
Want to change what is on the order or where it goes? +1 212-966-2895 is quicker than cancelling, provided we have not packed it yet.