Frequently Asked Questions

How long will my order take?

Rainbow Restaurant Equipment Supplies packs an order within 1–2 business days and the carrier takes 3–7 more, so most parcels land 4–9 business days after ordering, with the tracking number emailed as the label scans.

How much is shipping?

Orders of $150.00 or more ship free inside the United States; under that, Rainbow Restaurant Equipment Supplies charges a flat $19.95.

Do you ship outside the United States?

Rainbow Restaurant Equipment Supplies ships to United States addresses only at present.

Can I collect my order from the shop?

Orders placed on this site are shipped by Rainbow Restaurant Equipment Supplies rather than held at the counter, so to buy in person come to 272 Bowery, New York, NY 10012, United States during Mon-Sat: 9:00 AM-5:00 PM | Sun: 10:00 AM-4:00 PM.

What can I pay with?

Rainbow Restaurant Equipment Supplies takes card payments at checkout, alongside Afterpay, Klarna and WeChat Pay, on a form that belongs to the payment provider rather than to this website.

Can I return something?

Yes, as long as the item is unused and in its original packaging, within 30 days of delivery — and where Rainbow Restaurant Equipment Supplies made the mistake, the return postage is ours. The Rainbow Restaurant Equipment Supplies conditions are set out in full on the Refund and Returns Policy page.

How fast are refunds?

Rainbow Restaurant Equipment Supplies issues the refund within within 5 to 10 business days after we receive the returned item of the return arriving, and your bank usually adds a day or two on top.

Can I cancel an order?

Yes, provided Rainbow Restaurant Equipment Supplies has not picked the order yet, which in practice means within about twelve hours on a business day; after that it becomes a return.

Is my payment secure?

Rainbow Restaurant Equipment Supplies never receives a full card number: payment is taken on the provider’s own PCI DSS compliant form.

How do I reach a person?

Email service@restaurantpro.shop and Rainbow Restaurant Equipment Supplies will reply within 1 business day, or call +1 212-966-2895 during shop hours.

Still stuck?

Rainbow Restaurant Equipment Supplies
272 Bowery, New York, NY 10012, United States
Phone: +1 212-966-2895
Email: service@restaurantpro.shop
Hours: Mon-Sat: 9:00 AM-5:00 PM | Sun: 10:00 AM-4:00 PM