Refund and Returns Policy
Returns can be made within 30 days of delivery on the majority of items. Read on for the conditions and the procedure.
How to return something
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Email us
Start at service@restaurantpro.shop, within 30 days, giving us the order number and which item you want to return.
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Wait for instructions
Within one business day we send back the return address and anything you need to know first.
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Send it back
Send it back in the packaging it arrived in, to the address we give you, keeping your receipt.
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Refund
Following receipt and inspection, we refund to the payment method you used, within 5 to 10 business days.
Condition we can accept
Items should be returned unused and in original packaging. Anything used, opened or altered cannot go back into stock and is not eligible.
Who pays for the return
Sending an item back is at your cost unless it was faulty, damaged or wrong, in which case we pay both the return and the original shipping.
Items we cannot take back
- Anything taken out of its packaging and used, which rules out selling it on.
- Anything returned outside the 30 days allowed.
- Anything returned with pieces missing or without its packaging.
Faulty or wrong item
Where the error is ours, forget the conditions above. Contact service@restaurantpro.shop and we pay to bring it back and refund the delivery you were charged.
Refund process
Begin with an email to service@restaurantpro.shop including your order number. We answer within one business day with a return address. On receipt and inspection, we refund the original payment method in 5 to 10 business days.